Shipping policy
Last updated: October 29, 2026
Made to order
Every TurfBird piece is made just for you after you order it, through our production partner, Printful. That means less waste, but it also means your order takes a little longer than off-the-shelf retail.
Where we ship
We currently ship to addresses in the United States only.
How long it takes
- Production: usually 2–7 business days. Most items are made in 2–5 business days; some items, like all-over-print pieces, can take a bit longer.
- Shipping: usually 3–8 business days after your order leaves the production facility.
Business days don't include weekends or holidays, and the day you order doesn't count. These are estimates, not guarantees. Busy seasons (especially November–December), carrier delays, and weather can add time. If you need something by a certain date, order early.
Shipping costs
Shipping is charged at checkout and is based on your order total. We don't currently offer free shipping or express shipping. Sales tax is collected where required by law.
Multiple packages
Some of our products (like the Neon Polo and our golf towels) are made at different facilities. If your order includes items from more than one facility, it may arrive in separate packages on different days. You'll only pay the shipping shown at checkout.
Tracking
Once your order ships, we'll email you a tracking number. If your order ships in more than one package, you may get more than one tracking email.
Address accuracy
Please double-check your shipping address before you place your order. If an order is shipped to the address entered at checkout and it's incorrect or incomplete, we aren't responsible for the lost package. If it's returned to us or needs to be sent again, the cost of reshipping is on you. If you spot a mistake, email us right away. We'll do our best to fix it, but once an order is in production we may not be able to change it.
Lost, stolen, or damaged packages
- Lost in transit: If your package never arrives, it's covered under our Refund Policy. Contact us within the time frame listed there.
- Marked delivered but missing: Once the carrier shows a package as delivered, we aren't responsible for theft. Check with neighbors and your local post office, then contact us, and we'll help you file a claim with the carrier.
- Damaged, misprinted, or wrong items: These are covered under our Refund Policy.
A note on colors and placement
Because every item is made to order, colors may look slightly different from what you see on your screen, and print or embroidery placement can vary slightly from piece to piece. That's normal and isn't considered a defect.
Questions?
Email us at turfbirdsales@gmail.com with your order number and we'll help.